DO YOU SHIP WORLDWIDE?
I ship all over the world! Delivery charges are automatically calculated at checkout based on destination!
Please note international delivery times vary depending on location and may incur import costs if outside the EU.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated based on destination
MY ORDER HAS NOT ARRIVED WHAT DO I DO?
Orders to UK locations should arrive within 2-5 days of dispatch.
Orders to EU destinations usually take around 7-10 days.
Orders to the US/Canada/Rest of World usually take around 14-21 days.
Occasionally there can be unexpected delays during transit, which are beyond our control.
Please allow up to 21 days after dispatch before contacting me about missing orders. After which I will be more than happy to locate your missing parcel.
Firstly, please refer to your order confirmation email & check that the address you provided us with was complete & correct.
If you order has not arrived please email me, quoting your order number and we can go from there.
WHEN WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
Once you place your order you will receive a confirmation email to let you know that we've received it. I will then send you another email to let you know your delivery is on the way as soon as it's been posted!
CAN I COLLECT MY ORDER?
Yes! You can collect your order from my studio at The Hotwalls. Add code LOCALPICKUP at check out, I will contact you to arrange the best time for collection.